Data Sources Introduction 5. Leverage Technology to Optimize 1. https://pos.toasttab.com/blog/restaurant-management- the Customer Expereience statistics 1. https://pos.toasttab.com/blog/restaurant-management- 2. https://www.statista.com/topics/1986/food-delivery- statistics industry-in-the-us/ 2. https://pos.toasttab.com/restaurant-management/ 1. Find And Train Candidates Early restaurant-success-industry-report 3. http://www.restaurant.org/Restaurant/media/ 1. http://www.restaurant.org/News-Research/News/ Restaurant/SiteImages/News%20and%20Research/ Restaurants-projected-to-add-490000-seasonal-jobs Tech%20Report%202016/LeadingEdgeTomorrows.jpg 2. https://recruiterbox.com/blog/the-cost-of-hiring-new- 6. Keep Your Eyes on the Prize employees-infographic/ 3. http://smallbusiness.chron.com/average-cost-train- 1. https://www.consumerreports.org/diet-nutrition/ new-employee-44072.html healthiest-food-trends-for-2017/ and http://www. eatingwell.com/article/289735/top-10-healthy-food- 4. https://www.shrm.org/resourcesandtools/hr-topics/ trends-for-2017/ talent-acquisition/pages/morale-productivity-bad-hires. 2. https://pos.toasttab.com/blog/restaurant-management- aspx statistics 5. http://www.restaurant.org/News-Research/News/NRA- 3. https://www.helpscout.net/75-customer-service-facts- expert-testifies-on-importance-of-tourism quotes-statistics/ 2. Create a Marketing Cadence 7. Help Your Staff Wear Multiple Hats 1. https://www.retailmenot.com/corp/static/8643c0/ 1. http://carrieluxem.com/5-ways-employees-can-get- filer_public/cc/6d/cc6dbdb5-4df5-46c5-a018- noticed-while-adding-infinite-company-value/ 30b8d423e038/rmn-wp-food-dining-web-nolast-2.pdf 2. https://www.vendasta.com/blog/50-stats-you-need-to- 2. http://blog.clearcompany.com/7-workplace- know-about-online-reviews collaboration-statistics-that-will-have-you-knocking- down-cubicles 3. https://pos.toasttab.com/blog/restaurant-specials- 3. https://blog.accessperks.com/employee-engagement- ideas-discounts-and-promotions loyalty-statistics-the-ultimate-collection 3. Create Blended Teams 8. Embrace Credit Lines 1. https://pos.toasttab.com/blog/restaurant-management- 1. http://smallbusiness.chron.com/average-profit-margin- statistics restaurant-13477.html) 2. https://www.shrm.org/ResourcesAndTools/hr-topics/ talent-acquisition/Pages/Morale-Productivity-Bad-Hires. 9. Engage with Your Regulars aspx 3. https://tdn2k.com/snapshot/2016-12/ 1. https://www.kabbage.com/blog/why-your-business- should-have-a-loyalty-program 4. https://www.bls.gov/news.release/archives/ 2. https://www.linkedin.com/pulse/what-cost-customer- empsit_01062017.pdf and https://www.bls.gov/news. acquisition-vs-retention-ian-kingwill/ release/archives/empsit_12022016.pdf 3. http://www.restaurant.org/Pressroom/Press-Releases/ 4. Emphasize Key Financials National-Restaurant-Association-Research-Shows-Res 1. https://www.forbes.com/sites/ 10. Celebrate Now to Help alexlawrence/2012/11/01/five-customer-retention-tips- Recruiting Later for-entrepreneurs/#604129f85e8d 2. https://cdn2.hubspot.net/hub/109434/file-333361905- 1. https://www.tinypulse.com/blog/sk-employee- SOURCES pdf/50_customer_service_facts.pdf recognition-stats A T 3. http://smallbusiness.chron.com/seasonal-factors- A 11. Don’t Forget to Take Care of Yourself D affecting-restaurant-industry-31192.html 1. https://www.projecttimeoff.com/research/state- 15 american-vacation-2016