Customer Service & Reputation Management Meet your customers’ needs—before they ask. If you want to keep customers, keep it personal Everyone wants to feel special, including your “What helps people helps business.” customers. It’s one of the reasons your regulars keep coming back—when they do, you treat them — Leo Burnett differently. You remember their orders, you have longer “The Father of Advertising” conversations, you might even call them by name. But how can you bring this personal service online, and share it with everyone? Ask yourself how else you can personalize your customers’ experiences One simple way to do this is through your voice. It helps to sound natural, human and personal. It also helps to Do you sell custom artwork online? When someone give your customers reminders that you care. When makes a purchase, consider recommending similar someone sends you a message on your “contact us” paintings or pottery. You may also want to check in page, send them a message thanking them for reaching with your customers to see how they like their orders out along with a timeframe of how long it’ll take you by giving them the opportunity to leave a review. to get back to them. This can be set up automatically Not only does this make your customers feel included, through platforms like WordPress, so you can always it gives you testimonials that can be used you promote send timely messages. your business.